dolpin78 Platform Privacy Notice

This page describes what we collect when you use dolpin78 and how we keep that data protected. We at dolpin78 gather personal information necessary to verify your identity, process payments, and deliver our sportsbook and casino services. Your data is encrypted, stored on secure servers, and shared only with processors who help us operate the platform. We do not sell your information to third parties, nor do we use it for marketing beyond account-related communications.

Our privacy commitments apply uniformly across all supported jurisdictions—whether you access dolpin78 from Jakarta, Surabaya, Bandung, Medan, or other regions where our services are available. We honour data-access requests, allow you to download your account history, and provide clear explanations if we must retain data for compliance reasons.

This notice outlines what data we collect, how long we keep it, who has access, and how you can exercise your rights. We update this policy when our practices change, with notice published at least thirty days in advance.

What We Collect and Why

We collect personal data in three categories: account credentials, identity documents, and transaction records. Account credentials include your email, username, and password hash—we require these to authenticate you and prevent unauthorized access. Identity documents (national ID or passport) are collected during Know-Your-Customer (KYC) verification and held encrypted to confirm your legal name and date of birth. Transaction records include deposit and withdrawal details, payment method used, and game settlement information.

We collect this data because it is mandatory for compliance with anti-money-laundering (AML) regulations and because payment processors require identity confirmation to process transfers. Without this data, we cannot legally operate dolpin78 or transfer your funds to or from your bank account, e-wallet (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet, or virtual account (mobile banking, local payment, online payment, e-wallet).

We also log your session activity—login times, IP address, device type, and game selections—to detect fraud and enforce our terms. This activity log is retained for up to two years and used only for security and dispute resolution. We do not use activity logs for profiling or behavioral targeting.

Account data

Email, username, password hash, registration date. Kept until account closure plus one year.

Identity documents

KYC uploads (ID/passport scan). Encrypted and retained for five years per AML requirements.

Payment records

Deposit/withdrawal details, amount, method, date. Retained for seven years for regulatory compliance.

Session logs

Login times, IP, device, game selections. Retained for two years for fraud detection.

Third-Party Processors

We at dolpin78 share data with payment processors, identity-verification vendors, and hosting providers. Payment processors (e.g., mobile banking, local payment, and online payment) receive your name, account number, and transaction amount to execute transfers. Identity-verification vendors scan your KYC documents to confirm they are genuine. Our cloud hosting provider stores encrypted account data on servers that may be located outside Indonesia. All processors sign confidentiality agreements and use data only to deliver the service they provide.

Your Rights and Our Commitments

We at dolpin78 honour your right to access, correct, and delete your data. If you request a download of your account information, we compile it within ten business days in a standard format. If you spot an error in your identity record or contact details, contact our support team and we will correct it. If you request deletion, we anonymise your account data after closure, though we retain transaction records as required by law.

Our servers may sit outside your jurisdiction. Data transferred across borders is encrypted and protected by the same security standards we apply locally. We do not sell, rent, or share your information with marketers, advertisers, or third parties not listed above. If we are required by law to disclose your data to government authorities, we will notify you unless a court order forbids it.

• 1
  Request your dataAccess

  Email our support team requesting a data export; we respond within ten business days with a downloadable file.

• 2
  Correct inaccuraciesRectification

  If your name, identity number, or contact details are wrong, we correct them within five business days.

• 3
  Delete your accountErasure

  Close your account and request anonymisation; transaction records are retained as legally required.

• 4
  Object to data useObjection

  You can object to activity logging for fraud prevention only if you accept the risk of undetected fraud.

Cookies and Tracking

We at dolpin78 use cookies to remember your login session, store your language preference, and track essential performance metrics (page load time, error rates). These cookies are functional, not marketing cookies—they do not follow you across other websites. You can disable cookies in your browser, but doing so will require you to log in again each time you visit dolpin78.

We do not use analytics cookies (Google Analytics, Facebook Pixel, etc.) that would build a profile of your browsing across the internet. Our analytics are internal and measure only dolpin78 performance, not your behaviour outside our platform.

We at dolpin78 update this privacy notice annually or when our practices materially change. The effective date appears at the top of this page. If you disagree with our practices, you have the right to close your account and request data deletion. If you have privacy concerns that our support team cannot resolve, you may lodge a complaint with your local data-protection authority. Our platform is available only where local law permits—users are solely responsible for verifying their own jurisdiction's regulations.

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